Local Guides World
Rebecca Cooray
1 comentários em 1 lugares
The worst customer service I’ve ever experienced from a hair salon. Was booked in with Brent but got Lara as Brent was unwell. That’s okay, these things happen. Wish they’d given me the opportunity to rebook with Brent who seems like a decent person. Whereas Lara is rude and dismissive.
I went to get my greys covered. Got home and they were completely visible. Paid $220 so rang up the salon and Lara said to come back in. I was back within the hour. There was another guy there who came and looked at my hair who I asked, ‘I’m not imagining this right? My hair is still grey?’ He completely agreed and asked Lara what she’d done. She told him. He said that what she’d done would actually highlight the greys rather than conceal them. A time was agreed upon to return the following weekend so my hair could be fixed.
I went in this morning but wasn’t there for long. As Lara was consulting with Brent about the best option I sensed her being quite hostile to me, saying over the top of my head, ‘She doesn’t want it brassy but she doesn’t want her greys to show,’ in a curt tone. I’ve been getting my hair dyed blonde for the last decade and brassy is a definite look that people try to avoid. They were asking me what I wanted. I’m not a hairdresser, I’m a teacher, so I wasn’t completely clear with my communication, only that I want my greys concealed and as natural a blonde as possible. I don’t expect the parents whose children I teach to read to understand the reading process. I consider it the hairdresser’s task to know their trade.
Lara continued to be rude in tone and manner so I said to Brent and Lara that I was going to leave it, as I tied my hair in a ponytail, and find another hairdresser because I sensed that Lara was being hostile. She was clearly being cranky. She said with definite tone, ‘I’m not being hostile. It’s in your head.’ She left the chair to return to the counter, at which point she said in a raised voice across the salon, ‘Make sure you pay for your coffee before you leave!’ Brent just looked at me. I said, ‘She is being hostile. It’s not in my head.’ He didn’t say anything, so I said. ‘You don’t go to a salon to get your greys covered, pay $220 and walk out with grey hair.’ He just shrugged his shoulders. I left.
I went to get my greys covered. Got home and they were completely visible. Paid $220 so rang up the salon and Lara said to come back in. I was back within the hour. There was another guy there who came and looked at my hair who I asked, ‘I’m not imagining this right? My hair is still grey?’ He completely agreed and asked Lara what she’d done. She told him. He said that what she’d done would actually highlight the greys rather than conceal them. A time was agreed upon to return the following weekend so my hair could be fixed.
I went in this morning but wasn’t there for long. As Lara was consulting with Brent about the best option I sensed her being quite hostile to me, saying over the top of my head, ‘She doesn’t want it brassy but she doesn’t want her greys to show,’ in a curt tone. I’ve been getting my hair dyed blonde for the last decade and brassy is a definite look that people try to avoid. They were asking me what I wanted. I’m not a hairdresser, I’m a teacher, so I wasn’t completely clear with my communication, only that I want my greys concealed and as natural a blonde as possible. I don’t expect the parents whose children I teach to read to understand the reading process. I consider it the hairdresser’s task to know their trade.
Lara continued to be rude in tone and manner so I said to Brent and Lara that I was going to leave it, as I tied my hair in a ponytail, and find another hairdresser because I sensed that Lara was being hostile. She was clearly being cranky. She said with definite tone, ‘I’m not being hostile. It’s in your head.’ She left the chair to return to the counter, at which point she said in a raised voice across the salon, ‘Make sure you pay for your coffee before you leave!’ Brent just looked at me. I said, ‘She is being hostile. It’s not in my head.’ He didn’t say anything, so I said. ‘You don’t go to a salon to get your greys covered, pay $220 and walk out with grey hair.’ He just shrugged his shoulders. I left.