Sharron Elbaz

I’ve always given tremendous value to service and I’ll even gladly pay for it. This company has very poor service and credibility. They posted a BMW X6 for sale on Car Gurus. I called to schedule a test drive. I arrived to my appointment only to have the sales person apologize that the person in charge of test driving is away doing errands. She said it was their mistake but that we can at least do a visual on the car and discuss financing and reschedule a test drive. At first she offered a finance rate of 6.99% (which is very high as opposed to BMW which offered 4.99%). But she said lowest she can go is 6%. I agreed cause I liked the car. I was told that she’d send me an email within the hour to confirm a test drive appointment for the next day. Never got the email. I called the next day and was told that I’d get a call back at noon to confirm the test drive. Never got a call. So I called at 1PM and the same woman said that they have someone else interested in the car and willing to pay the 7% rate and if I’m willing to match it then the car would be mine. I told her that I would never buy a car from a company that plays with their clients this way. This means that even the other who agreed to pay higher would be played around if I would have accepted. Disappointing of a company! Zero credibility, a true waste of my time. Not only did they make me come for nothing the first day but I also had to run after them to buy a car only to be played with and realize all they care about is selling to the highest bidder.

Already they had close to $20,000 profit just in finance over 5 years, but that’s not enough for them.

I’m truly happy I saw who I was potentially dealing with before signing anything with them. Be careful!

Let them keep their car. I’ll stick with credible dealerships.